Tuesday, January 15, 2008

Tesco Update

Remember this post about my mother being knocked over by Tesco baskets that toppled. Well last Saturday a fortnight after the accident she felt well enough to walk along to Tesco to buy the daily papers. Apparently as soon as she walked in she was offered flowers and chocolates or the choice of having Tesco head office deal with things. Now bear in mind no one from the company has contacted her... she was flustered by this and didn't know what to say so she accepted what they offered and staggered home with four bunches of flowers, together with a box and a packet of chocolates.
So whilst I still feel they did not handle this situation at all well or even consider what might be the implications under health and safety regulations, when push came to shove they made a gesture.
Oh and I did notice that the baskets are now stacked differently~ so maybe some good did come out of it!!
My mother is enjoying the flowers which look very pretty; the chocolates have not yet been opened except for the photograph!


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2007: Hosting the Food Cooperative Meeting

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29 Comments:

At 15/1/08 13:04, OpenID grannymar said...

Well Tesco (local) made a gesture, but a cheap one in my mind.

 
At 15/1/08 13:30, Blogger Sandy said...

Sounds like somebody chewed some butt somewhere - and I'll bet it didn't taste nearly as good as those chocolates. You know, if enough of us write "Tesco sucks" in our comments, this story will come up whenever they are googled...just a thought!

 
At 15/1/08 14:11, Blogger Asha said...

Flowers are beautiful, glad something happened but she should received some coupons as well! May be you should let the manager know, few direct words might work.

 
At 15/1/08 14:14, Blogger Beccy said...

I took yet another chicken back to Tesco which had gone off, when the manager suggested it was the fault of my fridge I was not best pleased. Of course the refunded me the chicken but not the takeaway I said I had to buy instead!

Tesco sucks.

 
At 15/1/08 14:35, Blogger Anvilcloud said...

It almost sounds like they were watching for her. Well, something was done, and I guess something is better than nothing.

 
At 15/1/08 14:40, Blogger Deborah said...

Echoing Grannymar here. Cheap gesture, but gesture nonetheless. Hope the choccies are good at least! :-)

 
At 15/1/08 15:02, Anonymous AtomiK Kitten said...

I say she sues...that's the American way!

 
At 15/1/08 15:29, Blogger thefoodsnob said...

I agree, cheap, but a gesture.
I hope she hasn't signed anything!

Lisa

 
At 15/1/08 15:35, OpenID coloursofdawn said...

I tried to comment but it said their was a duplication. Anyway, I am glad they made a gesture and I am sure they were worried about you suing them. Unless she signed something when there receiving the gifts, that is still an option, but may not be the best one for her or you. I guess you have to weigh the cost of suing.

 
At 15/1/08 15:57, Anonymous daffy said...

I don't think your mum would have wanted much of a fuss either and to have them acknowledge the issue and to change the normal procedure well I'm sure she feels as if it was addressed.
The chocolates and flowers look lovely and bet they were appreciated.

 
At 15/1/08 16:43, Anonymous Karmyn R said...

I'm so glad to hear that Tesco made some sort of apology.

 
At 15/1/08 18:48, Blogger Alix said...

I'm glad your Mum is feeling better and has some nice flowers and yummy chocolates. I do think they should have come to the house though, I wonder if they wanted to catch her alone though without you or your brother.

 
At 15/1/08 19:26, Blogger katy said...

they should have made contact with her not wait for her to go back into the shop.
i think i should come and try those chocolates out for her, just to make sure that they are ok you understand!

 
At 15/1/08 20:08, Blogger ChrisB said...

grannymar they got off lightly!

sandy I think beccy has taken your advice !

asha actually I have to admit they are lovely especially now the buds are opening!

beccy I see you are taking sandy's advice!

AC that's what I thought!

deborah I'm not sure I'm going to get to taste them!

atomik kitten I think my brother intimated that which is why they made this gesture!

lisa no ~all verbal communication!

dawn we aren't going down that route.

daffy you are right mum wasn't looking for anything except that they showed concern!

karmyn better late than never!

alix it's I'm absolutely certain they did!

katy I keep asking her if she has opened them, so when she does I'll let you know!

 
At 15/1/08 20:31, Blogger Sam said...

It is more gracious to truly accept an apology, than to accept it and then continue to complain about it. So, I would say the matter is now closed and if I know my grandmother, I am certain she will enjoy those chocolates a great deal.

I am glad to hear she is feeling more perky.

 
At 15/1/08 21:00, Blogger Linda said...

I bet you mum likes the candy and flowers better than having to fight an impersonal legal battle. She still does business with them after all.

 
At 15/1/08 21:10, Anonymous tiger lamb girl said...

What are [some] people suggesting? They should have rush over with a huge cheque for 'damages' in a minor accident. How vulgar would that be.

They needed to make your Mum was okay that day - rectify the basket issue - and apologise to your Mum.

Flowers and choccies are nice and at least it's a gesture....but I think they could have given her some coupons with a formal letter of apology. They also really should have taken the initiative to follow up and make sure your Mum really was okay.

I'm glad they at least made an effort:).

 
At 15/1/08 21:12, Anonymous tiger lamb girl said...

Well said, Sam:)!

 
At 15/1/08 21:54, Anonymous Christine said...

Those are some very beautiful flowers and the chocolates look really yummmy! Glad your mom is feeling better. A nice effort for an apology, but having worked in restaurants, I've seen managers try and get away without giving the less amount away for mishaps. It's the good managers that give till it hurts them. These are the managers I admire, that are looking to make amends for their mistakes.
Are you hosting next Fun Monday??

 
At 15/1/08 22:30, Blogger ChrisB said...

Linda it was never her intention to make a huge fuss

LTG I'm rather wishing I hadn't done a follow up. Everyone was so kind when I did the first post I just wanted to let everyone know the outcome and so did my mother!

Samantha they have never directly apologised for being the cause, which need not be debated further.

 
At 15/1/08 22:55, Blogger Sam said...

I think this gesture was an apology. Ok, it might not be everybody's idea of the right apology, but it was an apology nonetheless.

 
At 15/1/08 23:15, Blogger la bellina mammina said...

hmmm, sorry to hear about your mother - hope the chocolates are not past their expiry date(!!)

 
At 16/1/08 02:11, Blogger my4kids said...

At least they made a gesture and changed the baskets around. That is something.

 
At 16/1/08 03:03, Blogger frannie said...

well, I'm glad that they made some sort of effort.

they didn't handle it the best way, but at least they did something.

 
At 16/1/08 04:31, Blogger Kila said...

Well, still disappointing, but at least it's something. How beautiful the flowers and chocolates are!

 
At 16/1/08 10:27, Anonymous Laura McIntyre said...

At least they done something, the flowes and chocs look good though

 
At 16/1/08 17:44, OpenID itsamumslife said...

At least they've done something.
I hope your Mum enjoys the chocs and flowers.

 
At 16/1/08 19:54, Anonymous wolfbaby said...

I hope your mom is feeling better.. the flowers sure are pretty

 
At 18/1/08 06:13, Blogger Pamela said...

I'm on my way over there to fall.

 

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